Privacy Policy

Introduction

At Thousand Smiles Orthodontics (“we,” “us,” or “our”), your privacy matters. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, your choices and rights, and how to contact us. This policy applies to our website, contact forms, appointment scheduling, and communications with our team.

Company Contact Information

Information We Collect

• Contact details: name, email address, phone number, and mailing address.
• Care-related information: dental/orthodontic history, treatment needs, insurance details.
• Website usage data: IP address, device/browser type, pages visited, collected via cookies or tracking technologies.

Why We Collect Your Information

• To schedule and manage appointments and coordinate care.
• To communicate about treatment plans, confirmations, and reminders.
• To respond to questions and support requests.
• To maintain, secure, and improve our website and services.

SMS Privacy & Opt-Out

If you provide a mobile number, we may send texts related to inquiries, appointments, reminders, or care coordination. Message and data rates may apply.

No mobile information will be shared with third parties for marketing purposes.

You can opt out by replying STOP. For help, reply HELP or contact us at [email protected] or (512) 299-9266.

Cookies & Tracking

We use cookies, pixels, and similar technologies to improve site functionality and understand visitor behavior.

• Essential cookies: required for core site functionality.
• Analytics cookies: help us analyze visits and improve the site.
• Functional cookies: remember choices to enhance your experience.

You can manage cookies in your browser. Disabling some may affect functionality.

Data Retention

• Website forms: kept as needed to respond and improve services; removed when no longer necessary.
• Clinical & billing records: retained at least five years from last treatment. For minors, records are kept until age 21 or five years after last treatment, whichever is longer.

Your Rights

• Access your information.
• Correct inaccuracies.
• Set communication preferences.
• Opt out of certain communications.
• Request deletion where permitted.

Exercising Your Rights

Contact us at [email protected] or (512) 299-9266. Verification may be required.